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Don’t worry! We’ll get it fixed. Send the piece across to us and we’ll make it in your correct size. If you’re unsure of your size, check out our sizing guide for rings and bracelets, or contact us on [email protected].
We’ve just made finding out your ring size, a whole lot easier!
If you already have a ring (can be any!) which fits you well, you can send that across and we’ll make your favourite DiAi ring in the same size. Your original ring will be returned to you as is, with your DiAi order.
Or follow our quick and easy step-by-step guide on how to measure your ring size;
If you already have a bracelet (can be any!) which fits you well, you can send that across and we’ll make your favourite DiAi bracelet in the same size. Your original bracelet will be returned to you as is, with your DiAi order.
Or follow our quick and easy step-by-step guide on how to measure your bracelet size;
Choose between; 6 inch, 6.5 inch, 7 inch or 7.5 inch.
All our bracelets come with a few extra jumps, so don’t worry about a comfort fit!
Yes! Depending on the style of the necklace, we give you respective length options.
Please find below a reference image of various chain lengths;
Since all of DiAi’s jewellery is precious, there are rare chances of it tarnishing. However, you can keep it safe in the box provided to you by us, in any regular jewellery box or if you want to be extra cautious, wrap it up in some cotton first.
Also note, for all the jewellery with the chains, do make sure they’re packed behind in a way that the chains do not tangle up.
Your piece will look sparkly in no time!
Of course, if you don’t want to go through the hassle, you can send it across to us and we’ll get it cleaned professionally (at no cost)!
Oh no! Don’t worry, we’ll get it fixed! Since we provide lifetime warranty on all our jewellery, you can send across the piece on any working day and we’ll get it fixed for you in no time, at no cost. Contact us on [email protected] or call us on +91 8879104790 to get this done.
Not to worry! Our lifetime warranty provides a round of quality of check, re-polishing, rhodium and cleaning, all at no cost! Contact us on [email protected] or call us on +91 8879104790 to get this done.
We only use hallmarked 10kt/18kt gold with certified lab-grown diamonds.
Entirely depends on what you’re looking for! Gold is measured in karats, which indicates its purity level. 18kt gold is made up of 75% pure gold, which makes it a perfect investment option, whilst 10kt gold is made up of 41.7% pure gold, which makes it harder and thus, a more durable option. Worry not! Neither of them will tarnish over time.
In case, you need assistance in deciding, you can email us at [email protected] or call us on +91 8879104790
BIS hallmark is a sole agency verified by the Government of India, which authenticates the quality and karat of gold. All DiAi jewellery comes with a laser engraving of the Hallmark code, to authenticate the karat of gold. This can help you resell your piece in the future, if needed.
Lab-grown diamonds are sustainably produced diamonds, which do not harm the earth’s natural state nor are a part of any illegal trade. These diamonds are grown in highly controlled laboratory environments using advanced technological processes that duplicate the conditions under which diamonds naturally develop when they form in the mantle, beneath the Earth’s crust.
Lab-grown diamonds are chemically, physically & optically exactly the same as mined diamonds and are real diamonds. They are proud and sustainable diamonds which indeed sparkle forever. The only difference is the point of origin.
Mined diamonds will always be rare and precious in its own way, but if you’re looking at saving some bucks and would like to contribute to sustainable practices, this is definitely a great option for you!
Absolutely! All our lab-grown diamonds are certified by International independent diamond grading institutes. The certificates issued are identical to mined diamond certificates with grading of the 4C’s- Cut, Color, Clarity & Carat. Below is a comparison of lab-grown & mined diamonds, denoting the equivalence of both;
Of course! Our gold is hallmarked with 18kt gold, by BIS (a sole agency verified by the Government of India) and our diamonds are certified by the international, Solitaire Gemological Laboratory (SGL). All DiAi jewellery comes with a laser engraving of the Hallmark code, to authenticate the karat of gold and a certificate of diamonds from SGL will also be placed in the packaging you receive with the product.
Similar to mined diamond jewellery, our jewellery also has the exact same resale value. It is life-long, with the gold and diamonds both valued at the current market price at the time of resale.
All of our white diamonds are graded colourless-near colourless (F-H) and are graded (VVS-SI) for clarity. Each certificate contains detailed information of the diamond’s cut, carat, color and clarity. If you have any specific requirement, we are happy to make it possible!
All of DiAi’s jewellery is handmade in Mumbai by skilled artisans. Each piece goes through intense quality-checks, at every stage to ensure the most beautiful jewellery is delivered to you.
You should receive your order within 15 days of placing it. To know the status, visit ‘Your order history’, or email us at [email protected] to know more.
Of course! We totally understand if you want to add a personal design element to your piece. If you have an entire design of your own, we could help you out with that too. Email us the changes or your design at [email protected] to turn it into reality, or call us on +91 8879104790 to discuss the same.
Absolutely! You can speak to our team before placing your order and they’ll help you out. Call us on +91 8879104790.
All DiAi jewellery comes with a lifetime warranty. We offer complimentary re-polishing, rhodium, cleaning and repair on the jewellery, forever. Contact us on [email protected] or call us on +91 8879104790 for any concerns.
You can contact us within 24 hours of placing the order, to let us know how about any changes or cancellations. Email us on [email protected] or call us on +91 8879104790 for the same.
We accept all major credit and debit cards and bank transfer options to make the payment.
At DiAi our aim is to deliver your jewellery in the most efficient and effective manner, at the earliest.
Once the order has been placed and our team has confirmed the same, it would be shipped within 15 working days anywhere in India.
For international orders, you can contact us on +91 8879104790 or [email protected].
We ship anywhere in India and globally.
We offer FREE shipping for orders anywhere in India.
Shipping cost of international orders will vary. You can contact us on +91 8879104790 or [email protected] for the same.
Sure! You can contact us on +91 8879104790 or [email protected] for a change in address.
Of course! You may cancel your order within 24 hours and either choose to receive a full refund or life-long store credit. The full refund will be initiated within 3 working days.
Don’t worry! All orders are insured by DiAi designs.
All DiAi pieces are made sustainably with love and shipped from Mumbai.
No problem! We’ll gladly change your piece to the correct size within 10 days of delivery, at no cost! Send it across at your convenience and we’ll send you the re-sized piece at the earliest. Contact us on [email protected] or +91 8879104790 to get in touch with our team.
The DiAi policy is simple. In case, the product is not how you expected, we offer an exchange of another product of the same value, or a life-time store credit in your DiAi account. You also have an option of transferring that amount into a gift card and giving it your loved ones! The exchange should take place within 10 days of purchase.
Contact us on [email protected] or +91 8879104790 to get in touch with our team.
We offer an exchange of another product of the same value, or a life-time store credit in your DiAi account. You also have an option of transferring that amount into a gift card and giving it your loved ones! The exchange should take place within 10 days of purchase. Shipping charges will be additional and will vary depending on the location.
Yes we do! Many of our products can be engraved with up to 20 characters, which include words, numbers and/or punctuation. On the products for which engraving is possible, there is an option of ‘add engraving’ on its respective product page. Our engravers will choose the most suitable place on the piece for your inscription.
If you have any specific requirement, you can always reach out to us!
We will try to provide these products in the standard time frame of 15 days; however, in some cases it may take a day or two more. You will be contacted for the same, if occurred.
Yes, you can. Our standard returns policy will apply for engraved products too. You will receive a lifetime store credit or you can transfer the amount into the DiAi gift card and gift your loved one!