Ordering & Payment

When will I receive my order?

You should receive your order within 15 days of placing it. To know the status, visit ‘Your order history’, or email us at [email protected] to know more.

Can I customize my order?

Of course! We totally understand if you want to add a personal design element to your piece. If you have an entire design of your own, we could help you out with that too. Email us the changes or your design at [email protected] to turn it into reality, or call us on +91 8879104790 to discuss the same.

Can I place an order over the phone?

Absolutely! You can speak to our team before placing your order and they’ll help you out. Call us on +91 8879104790.

Do you offer a warranty on your products?

All DiAi jewellery comes with a lifetime warranty. We offer complimentary re-polishing, rhodium, cleaning and repair on the jewellery, forever. Contact us on [email protected] or call us on +91 8879104790 for any concerns.

Can I change or cancel my order?

You can contact us within 24 hours of placing the order, to let us know how about any changes or cancellations. Email us on [email protected] or call us on +91 8879104790 for the same.

Which payment options do you accept?

We accept all major credit and debit cards and bank transfer options to make the payment.

Is my information secure?

Your personal data is safe with us, and all financial information is encrypted and safeguarded. For more information, please check our Terms of Service and Privacy Policy pages.