Shipping & Returns

At DiAi our aim is to deliver your jewellery in the most efficient and effective manner, at the earliest.

Once the order has been placed and our team has confirmed the same, it would be shipped within 15 working days anywhere in India.

For international orders, you can contact us on +91 8879104790 or [email protected].

We ship anywhere in India and globally.
Of course! You may cancel your order within 24 hours and either choose to receive a full refund or life-long store credit. The full refund will be initiated within 3 working days.
Don’t worry! All orders are insured by DiAi designs.
All DiAi pieces are made sustainably with love and shipped from Mumbai.
No problem! We’ll gladly change your piece to the correct size within 10 days of delivery, at no cost! Send it across at your convenience and we’ll send you the re-sized piece at the earliest. Contact us on [email protected] or +91 8879104790 to get in touch with our team.
The DiAi policy is simple. In case, the product is not how you expected, we offer an exchange of another product of the same value, or a life-time store credit in your DiAi account. You also have an option of transferring that amount into a gift card and giving it your loved ones! The exchange should take place within 10 days of purchase. Contact us on [email protected] or +91 8879104790 to get in touch with our team.
We offer an exchange of another product of the same value, or a life-time store credit in your DiAi account. You also have an option of transferring that amount into a gift card and giving it your loved ones! The exchange should take place within 10 days of purchase. Shipping charges will be additional and will vary depending on the location. Contact us on [email protected] or +91 8879104790 to get in touch with our team.
  1. Please call our customer service number +91 8879104790 or email us at [email protected] and you will be emailed an exchange form. Please print the exchange form and fill in the required information.
  2. In the event of making an exchange, place the unused merchandise in the original DiAi packaging accompanied with the invoice, certificate and insurance policy and seal it.
  3. Enclose the exchange form with the package.
  4. Items showing any sign of wear or that have been altered or tampered with (by anyone/entity besides DiAi) or damaged in any manner will not be accepted for exchange.
  5. Once the exchange is confirmed and approved by DiAi, your exchanged item shall be processed at the earliest.